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Community Policy Packets
Apartment Decoration and Maintenance
- What do I do if I have a maintenance request?
- Are there any charges for maintenance?
- What sort of restrictions are there on decorating my apartment?
- Where can I find replacement items such as light bulbs?
- What do I do if I need help with pest control?
- Can I use a barbecue grill on the property?
- Are there restrictions on how I can use my patio or balcony?
- What are my options for cable or satellite TV?
- Where is smoking allowed?
- Is recycling available? Where can I dispose of items that don’t fit down the trash chute?
- What is the noise policy? What do I do if I have a noise concern?
- What are my rental payment options?
- When must rent be paid?
- Where can I drop off my rent payment?
- What happens if my roommate does not pay his/her share of the rent?
- What services are available if I will be away from home?
- What do I do if I am locked out or lose my keys?
- Can I use the office copier or fax machine?
- What items can be purchased in the office?
- Where are my packages delivered?
- What amenities does my community offer?
- What are the Rental Office hours?
- How can I contact the Rental Office?
Vehicles and Parking
- Are there any restrictions on parking in the lots?
- Do my visitors need to obtain a pass or register with the office?
- How can I rent an indoor garage parking space?
- What do I need to do with my car when it snows?
Apartment Decoration and Maintenance
What do I do if I have a maintenance request?
Please call the Rental Office during business hours, or submit an online request. Please be aware that a resident’s request for service is deemed permission to enter the apartment.
For emergencies, there are staff members available whenever the office is closed. An emergency is anything that cannot wait to be handled until office hours resume. Examples are heat problems, water leaks or a lack of water, an inoperable toilet (if you have only one in your apartment), getting locked out of your apartment and noise problems. You may obtain the number for emergency maintenance by calling the Rental Office and listening to the automated message.
Are there any charges for maintenance?
Routine and emergency maintenance services are included with no additional charges. Maintenance services and replacements that result from a violation of the lease or negligence of the resident or the resident’s guests may be invoiced for the cost of the repair.
What sort of restrictions are there on decorating my apartment?
You are invited to make your apartment your home by hanging pictures or decorating with other small items. Please use small nails to hang items on the wall. Gummed or adhesive hangers leave marks on the walls and can cause damage when removed. The cost of repairing any large holes will be charged back to you upon moving out.
Painting or other major alterations are not allowed without prior approval of management. Please contact your Rental Office with specific requests.
Where can I find replacement items such as light bulbs and oven foil?
Replacement light bulbs for your apartment are available, for purchase, in the Rental Office. Bulbs can also be purchased at any hardware or home retail store.
The Rental Office may have other items for replacement or purchase, such as drip pans, ice cube trays and air conditioner filters. Feel free to stop by or call with questions.
What do I do if I need help with pest control?
Your community contracts a full-service exterminator to take care of pest control. If you should have a special need in your apartment, please let the office know so you can be put on the monthly schedule. Emergency service is also available. Non-routine extermination services may be invoiced to the resident.
Can I use a barbecue grill on the property?
The use or storage of a barbecue grill, fuel, torch, or other similar heating or lighting device on your balcony or patio is a violation of the city fire code. The use of private grills is not allowed anywhere on the premises. Grills are provided for your use in common areas throughout the property.
Are there restrictions on how I can use my patio or balcony?
Balconies and patios are considered common areas of the property and are to be maintained in a manner that is non-offensive and non-hazardous to all other residents. Appropriate patio furniture, plants, flowers, and other decorations are acceptable. Balconies and patios may not be used for storage or hanging of clothes, rugs, towels, etc. No grills of any type are allowed.
Decorating is encouraged, however, holiday decorations must be removed in a timely manner. Wind chimes and bird feeders are not allowed.
What are my options for cable or satellite TV?
A list of local service providers is available in the Rental Office. Check with the office before installing any cable jacks or satellite dishes. The use of satellite dishes is limited to the area of the resident’s household. This is the area inside your apartment and within your balcony or patio. Satellite dishes may not extend beyond this point. Dishes must be free standing and may not be attached in any manner that causes holes, scratches, or other damage to the exterior or interior of the building. Not all apartments will be able to receive satellite reception.
Where is smoking allowed?
Smoking is prohibited in all indoor common areas. This includes the halls, elevators, lobbies, garages, laundry rooms, and Rental Office building. Smoking is allowed in individual apartments and outdoors only. Please be sure to properly dispose of all cigarette butts. Do not extinguish them in flower pots or plastic garbage cans. Never throw them on the ground or off your balcony.
Is recycling available? Where can I dispose of items that don’t fit down the trash chute?
Recycling bins are located in the garage. Mixed paper products (newspaper, magazines, and corragated cardboard), glass bottles and jars, plastic bottles with a neck, and aluminum and steel cans can all be recycled. Certain items such as plastic bags, styrofoam, paper towels, and tissue are not acceptable. Please check the signage for more information.
Large items that don’t fit down the trash chute should be carried to the dumpsters located in the garage of your building. No tires, furniture, mattresses, appliances, chemicals, etc. may be disposed of in the dumpsters or in the garage. Please contact the city for an appropriate drop off site or call the Rental Office to find out the fees to have them picked up by the regular garbage service.
What is the noise policy? What do I do if I have a noise concern?
Musical instruments, stereos, televisions, and radios must be kept at a reasonable volume throughout the day and especially after 10:00 p.m. In the warmer seasons, with windows and doors open, please be aware of the noise levels coming from your apartment. Sound travels through the courtyard from building to building and you or your guests may be disturbing your neighbors. Exercise equipment is acceptable to use in your apartment. However, please refrain from using yours during quiet hours unless you have checked with your neighbor.
If you have a noise concern regarding a neighbor, during business hours contact the Rental Office. After hours, call the emergency number and let the on-call staff member handle the situation. Please leave your name, phone number, and apartment so that we can confirm the noise complaint if necessary. All information is held in confidence.
What are my rental payment options?
Payment may be in the form of a check or money order or online through an e-check. No cash payments will be accepted. Please make sure all checks and money orders are made payable to your apartment community and that your building and apartment number are listed on the front. You are also welcome to submit a check payment through an online billpay service if it is provided by your financial institution. Credit card payments may be accepted upon prior management approval.
An insufficient funds fee, and any late fees, will be assessed for any check returned by your bank for any reason. You may be required to make all future payments in the form of a Cashierâ€™s Check or Money Order.
When must rent be paid?
Rent payments are due on or before the first of each month. Payments received after the first are subject to incur a late fee. Dates late fees are assessed and the amount of the fee is specified in your lease, or you may contact the Rental Office at your apartment community with further questions.
Where can I drop off my rent payment?
Please bring your rent payment to the Rental Office. After business hours, payment can be slipped under the office door.
What happens if my roommate does not pay his/her share of the rent?
Roommates and co-residents are considered jointly responsible for fulfilling every requirement of the lease agreement. In the event one resident would default on the rent payment, the other party can be held solely responsible for the full amount due.
What services are available if I will be away from home?
The Rental Office staff will be happy to water your plants, feed your pets (if allowed), pick up your mail or newspapers or check on your apartment while you are away. We are also happy to hold your mail in the office for you to pick up when you return. Just let the office know, we are happy to help!
What do I do if I am locked out or lose my keys?
If you are locked out of your apartment during business hours, come to the Rental Office for assistance. If you are locked out after business hours, call the after hour emergency number and a staff member will meet you at the front entrance of your building. Please be prepared to show your picture identification.
If you lose a key, please report it to the Rental Office immediately. You will be charged for any lost keys.
Can I use the office copier or fax machine?
The copy and fax machines are located in the Rental Office and can be used during regular business hours. There is no charge for low quantities of faxes or copies. If you are expecting to receive a fax, please instruct the sender to use a cover sheet to indicate your name, apartment number, and phone number on the faxes you receive.
What items are available for residents in the office?
The office has small amounts of stamps, quarters, light bulbs, and other small replacement household items available for purchase. Sports equipment is also available for checkout at no charge.
Where are my packages delivered?
The package carrier will try to contact you at your residence through the building entry system. If you are not available, the carrier will leave a notice for you either in the front entry of the building or in the mailbox area. Your package will be left at the Rental Office and signed for, if necessary. You may stop by during business hours to pick up your package, or if you would like it delivered to your home, just call the Rental Office.
What amenities does my community offer?
Every Condor Corporation community offers “Beyond the Expected” resident service! Specific amenities do differ from one community to another. Descriptions of specific community amenities are available on this website under the apartments menu, or you can click on these links to go directly to each page:
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What are the Rental Office hours?
The Rental Office is open:
Monday – Thursday: 9:00 a.m. to 6:00 p.m.
Friday: 9:00 a.m. to 5:00 p.m.
Saturday: 10:00 a.m. to 4:00 p.m.
How can I contact the Rental Office?
Contact information for each Rental Office, including telephone, address, email, and fax can be found on the contact page of the website or by clicking here. You are always welcome to stop by during office hours, give us a call, or send an email. Online forms are also provided so that you can conveniently complete a resident survey, submit a maintenance request, update your contact information, or ask the Rental Office a question.
Vehicles and Parking
Are there any restrictions on parking in the lots?
Parking is available for residents and their guests in the lots near each building. Parking in fire lanes, on the grass, or in other restricted areas is not permitted. Designated fire lanes and no parking areas are located in the front of each building and near each building entrance in the garage. Failure to observe these rules will result in ticketing and possible towing by the police. Please register all vehicle license numbers with the Rental Office.
Non-registered vehicles, vehicles that are not moved daily, have expired plates, are being advertised “For Sale,” or are an eyesore to the community are subject to removal by Management without prior notice. At the discretion of Management, the storage or parking of recreational vehicles in the parking lot may be prohibited. This includes campers, motor homes, and boats.
Vehicle maintenance is prohibited in the parking lot.
Do my visitors need to obtain a pass or register with the office?
Resident guests and visitors do not need a parking pass or other permission from the office to park temporarily in the lot. Guests may not park in the garage at any time. Any unregistered vehicles are subject to removal by Management. Resident’s guests are required to behave in accordance with the policies of the community. Guest traffic to and from a resident’s apartment must be consistent with that of normal resident use. Unusually high levels of guest traffic may be considered a violation of the lease.
How can I rent an indoor garage parking space?
For Minnesota properties, garage stalls are available to rent with your full lease term, or as an addition to your lease. Call or stop by the Rental Office to sign up for a garage parking space. Garage stall rental is on a first-come, first-served basis, and a waiting list during the winter is possible.
What do I need to do with my car when it snows?
Under normal snowfall conditions, the lots will be plowed whenever there is more than 2 inches of snow. The crews will clear the entrances and driveways around 6:30 a.m. and then return between 9:00 a.m. and 3:00 p.m. to clear the rest of the lot. It is imperative that cars be moved between those hours so that the snow can be removed from the stalls where they are parked.
All vehicles must be moved daily. Vehicles that are not moved daily are subject to towing at their owner’s expense.
The caretakers shovel, salt, and sand the sidewalks as needed. Please be careful on steps, sidewalks, and in the parking lots to avoid possible injury.